Executive Programme in Healthcare Services Management (EPHSM-BL03)

The Government of India is relentlessly focussing on enhancing the health service delivery, which is an important aspect of public systems. Its recent initiatives have emphasized the provision of affordable, accessible, and quality healthcare services through programs such as Ayushman Bharat Digital Mission (ABDM), Health Identification- Ayushman Bharat Health Account (ABHA), Telemedicine Practice Guidelines, etc. Further, there is an increased focus on standardization and quality certifications by the Government such as the Clinical Establishments (Registration and Regulation) Act, 2010. These initiatives can significantly affect how the health services should be delivered both in private and public sectors. These aspects also warrant that the doctors, leaders, managers, and administrators need to understand the managerial dynamics of delivering effective and efficient healthcare services on a sustainable basis.

Objectives

The programme aims to impart training to healthcare providers and those involved in managerial roles in organizations involved in health service delivery across private and public sectors. The focus of the programme will be on understanding the implications of the dynamic changes being envisaged in the healthcare system and how to deliver patient centric care to ensure quality health care in the Indian context.

The USP of the program include comprehensive coverage of the following critical areas:

1. Gain insights into delivering patient-centric healthcare in India's evolving healthcare landscape.

2. Understand the wider implications of large-scale healthcare initiatives like Ayushman Bharat and NHS for effective leadership and management.

3. Learn to reassess and optimize organizational position, business models, and technology in the healthcare ecosystem.

4. Adapt to technological advancements and regulations for patient-centric care while ensuring data privacy and security.

5. Incorporate policy dynamics into organizational strategy and implementation for successful healthcare management.

6. Explore the interconnectedness of different levels in healthcare management for effective decision-making.

7. Comprehensive coverage of topics across functions to deliver patient-centric care in healthcare organizations.

8. Align functional areas for patient-centric care by coordinating strategy, marketing, operations, and OB-HR.

9. Emphasize quality as a core concern through multidimensional cases, understanding the interlinkages in healthcare management.

Pedagogy

The lead learning tool will be case studies which will be supplemented with lectures, group exercises/projects and presentations.

Programme Duration:

Spread over 8 months

Mode of Delivery:

The online sessions will be delivered on JITMRL platform through direct-to-desktop [D2D] held once a week and campus modules at IIM Ahmedabad (Subject to government regulations)

Class Schedule:

Every Saturday 6.00 PM to 9.00 PM

Evaluation Methodology

IIM Ahmedabad shall carry out the examination and evaluation required for certification.

Participants are evaluated based on examinations for all the courses. Participants will be given any one of the following grades: “Satisfactory Plus” (S+); “Satisfactory” (S); “Unsatisfactory” (U). A participant will be asked to leave the programme, and the fees will then be forfeited in any of the following cases:

1. If a participant gets 2nd U for academic indiscipline wherein Academic Indiscipline includes cheating/ copying/ plagiarism in assignments and examinations and facilitating cheating in any way or is found having integrity issue during the programme.

2. If a participant gets 4th U for under-performance.

3. If a participant gets 1 U for academic indiscipline and 3Us for under-performance.

4. As per the norms of the programme, a participant requires at least 80% of attendance to become eligible to receive the certificate, failing which a participant won’t be awarded the certificate.

Certification:

At the end of the Programme, eligible participants will receive a Certificate of Completion (CoC) of the Programme from IIM Ahmedabad subject to the assessment and attendance criteria being fulfilled.

IIMA Alumni Status:

Participants who are attending short-duration Executive Education Programmes for the first time, on or after April 1, 2012, will have to attend for a total of 21 days in one or more programmes in order to be eligible for alumni status and alumni identity card, both of which will be awarded on the payment of a one-time alumni fee of INR 10,000/- + GST.

Library Access:

Restricted remote access to the library resources will be provided for the programme duration.

For Assistance

Call on mobile: +91 7506505142

or Write ot Email: eep-blendedprograms@iima.ac.in

*Course end date may vary